TPM Device Not Detected?
TPM Device Not Detected: The TPM (Trusted Platform Module) is a device connected or soldered to the motherboard that stores personal information.
Therefore, when we encounter an error message ” TPM device not detected”, The system cannot detect this chip when it boots.
We can choose to either click Continue, enter BIOS setup or Diagnostic. However, if we click Continue and start the system, as usual, we can’t disable Bitlocker any longer.
Because all Bitlocker’s passwords and encryption are stored in the chip TPM, we cannot access them if the system does not recognize the chip.
In this post, we have provided a list of causes and remedies to repair the system if it can not recognize this Trusted Platform module chip.
What Is TPM?
TPM stands for Trusted Platform Module. It is an embedded chip inside your laptop’s motherboard, which can perform cryptographic functions in your Dell laptop’s system.
It helps secure the laptop’s hardware by integrating cryptographic keys. That is, it works to safeguard your computer from security concerns and malware.
Different computers use it to authenticate and authorize the data and files. This error message is displayed when the TPM processes on your laptop; therefore, a part of your laptop’s security has been affected.
BitLocker features employed by Windows may be behind this. However, BitLocker is also a crucial component as a stand-alone feature and deactivating it could result in other problems for your laptop.
Therefore, although the most straightforward solution could be to disable BitLocker, this isn’t the option.
What Causes TPM Device not Detected Error?
Before we get started with the fix, we need to understand why computers cannot recognize the chip.
- Outdated BIOS
- TPM chip damaged
- Network connectivity issues
- Problem with keys for TPM
How to Fix TPM Device not Detected Error?
Another issue we encounter when the system fails to detect devices with TPM is that users cannot upgrade their system in Windows 11. So, this issue needs to be solved to move to Windows 11.
Here are some suggestions to try if the system cannot detect the Trusted Platform Module.
Remove the Power Supply
There may be a problem with the power supply that causes the Trusted Platform Module (TPM) to malfunction because of unknown causes.
A simple restart could fix the issue. However, a remaining charge inside the motherboard’s capacitor can cause the same problem even after restarting.
Therefore, it is recommended to disconnect all power sources entirely and eliminate all capacitors. After removing the power source from the wall socket, hit the power button five to six times to drain the capacitors.
If you’re on laptops, we recommend taking the battery off while pressing the power button several times to drain the capacitors.
After you have completed the process after which you have completed the process, plug your computer back in and switch it on. The system should be able to recognize the TPM chip. TPM chip. If not, the solutions listed below might work for you.
Update Your Laptop’s Firmware
If taking out the laptop’s battery did not help the problem, the possibility is that the laptop’s firmware is the root of the issue. The most effective way to fix this issue is to update your laptop’s firmware to the most current version available by Dell itself.
But, since every laptop is unique and has its special firmware, you’ll have to study it yourself. Check the laptop’s model and its product ID. Download updates to the firmware the computer is running and then install them.
The most reliable website can be found on Dell’s Drivers and Downloads.
There’s a section that can help you locate the correct driver for your laptop so that you can download it with ease. Type in the laptop’s model or the product ID, and Dell will assist you.
A powerful utility program that can assist you with this issue is Dell SupportAssistant. It detects outdated drivers in the laptop’s system and then upgrades them for you.
This will ensure that the laptop’s firmware is up to date continuously. This is a choice that many people opt for if they’re not sure about the model or model, they have on the Dell laptop.
After your firmware has been updated, the only thing you need be doing is to restart the Dell laptop, and hopefully, the issue will be resolved.
If your computer cannot recognize its Trusted Platform Module (TPM), it is likely, that the settings for TPM on the computer are not working.
If this is the case, we have to enable the TPM settings. Two versions exist of TPM, TPM 1.2 and TPM 2.0. It is possible to follow the same process to allow each version of TPM.
Follow the steps below to Enable TPM.
- Input your motherboard’s BIOS using the keys Delt, F2 or F9 during boot-up, depending on the manufacturer.
- Search for the option called Security.
- Then, search for Then, locate Intel Platform Trust Technology (IPTT) or AMD CPU FTPM. Allow The TPM utility’s transparency. This process could be different because there could be a checkbox or toggle bar to turn on or deactivate the TPM utility.
- Then, choose Save and go to the exit.
NOTE: This solution may not work on your system since the manufacturer uses various names for every setting. So, we must look for locations that correspond to the above search terms.
After the computer has started, the system will be able to recognize the TPM chip. Consider other solutions as described below if the BIOS doesn’t detect the TPM setting.
Because the BIOS(Basic Input/Output System) manages all the computer’s hardware components, both external and internal, this component can begin to fail when we fail to conduct a BIOS updating every once in a while.
The same situation applies when it comes to TPM chips. TPM component, i.e., there might be an issue diagnosing this component if we don’t change the BIOS.
When performing the BIOS update, it is essential not to interfere because the loss of power during the BIOS update can lead to an unsound motherboard.
Most of the time, upgrading the BIOS can effectively fix this problem. However, if you experience this issue following an update to the BIOS, we may need to change your motherboard’s BIOS.
To reverse the BIOS update, first, you must download the version we want to use for the motherboard BIOS from the manufacturer’s official website.
NOTE: When upgrading the BIOS version from 1.15 to 1.16 on the Dell laptop, we encounter problems with the system device not being able to detect the chip. Therefore, downgrading the BIOS might be the best solution for you.
Reset BIOS Defaults
If the firmware on your laptop is fully updated, but you’re experiencing similar error messages, then you’ll need to be able to change the BIOS defaults.
This could be because you did not update the firmware correctly, and you need to restore it to its default state, or this procedure could function on its own and aid your laptop in recognizing the chip in your TPM.
Start by shutting off your laptop and ensuring it’s not connected to any power source. Press both the ESC or CTRL buttons on your keyboard, click the power cable, and then press the power button. When your laptop has started, you can let go of ESC and CTRL keys.
You will be directed to the notebook’s BIOS page. There, you’ll be presented with 3 BIOS Reset Options. You’ll need to choose”Rollback BIOS” to select the Rollback BIOS option to reset your laptop’s default BIOS settings and restore it to the previous configuration.
Reboot your laptop, and hopefully, that error message will go away.
Update TPM Driver
Another reason for the system not recognizing the Trusted Platform Module device is an out-of-date TPM driver. Since it is the case that the TPM chip is a physical device, it requires an operating system driver to allow the OS to connect with it.
To update the driver for TPM to the latest version, you must open your Driver Manager by simultaneously hitting the Windows button or the X key.
Then, click on Security Devices and right-click on Trusted Platform Module 2.0 (or Trusted Platform Module 1.2 following the version of TPM installed on your computer). Click on Update driver. Then, click Search for drivers automatically.
After the update has been completed After the update is complete, restart your computer to see whether the issue persists.
Clear all keys from TPM
You can utilize this Windows Defender Security Center utility to erase the TPM values as a last resort before replacing the chip itself.
Clearing the TPM values erases all data stored in the TPM chip, restoring it to its initial state. It will also then delete any data that is protected by these keys.
Warning: Back up all your files before performing this procedure because you could lose folders and files, as well as accessibility to data encrypted.
Follow these steps to remove the TPM.
1. Press the Windows key + I.
2. Click on Privacy & Security and then Windows Security > Open Windows Security.
3. When it appears that the Windows Security dialogue box is displayed, click the device Security.
4. In Security Processor, select Security processor’s details.
5. Go to Security processor troubleshooting.
6. Click to clear TMP.
7. Select Clean and then restart.
Alternately, you could take these steps to get rid of TMP.
1. Press the Windows + R key.
2. Enter ” tpm. msc” and hit enter.
3. On the left side of Action, Click on “Clear TPM…
4. Click on Restart.
What happens if TPM device is not detected?
The first step you should do if you are confronted with that “TPM device is not detected” error message is to take the battery off your computer. This was mentioned by several users facing a similar issue. Disconnecting your laptop’s battery was reported to have resolved the problem.
What is a TPM device on a Dell computer?
The Trusted Platform Module (TPM) is an electronic chip housed within a computer and connected to the system board of Dell machines. The primary purpose of a TPM is to create secure cryptographic keys. However, it also serves other purposes. Every chip in a TPM has a unique as well as secret RSA key that is embedded during production.
How do I reset my TPM?
Press the TPMS reset button until the light on the tire blinks three times, and then let it go. The car should be started and wait 20 minutes for the sensor to be refreshed. The reset button for the TPMS typically is located under your steering wheel. If you cannot find it, consult the owner’s manual for your vehicle.
How do I fix Dell TPM device not detected?
If TPM isn’t there, take the following troubleshooting steps:
- Update the BIOS on your system to the latest version, which is available through the Dell Support Website/Drivers & Downloads.
- Switch off the system, and remove your AC power cord. Then leave it unplugged for approximately 30 seconds.