Thai Smile Baggage Allowance: Baggage Fees & Policy

Thai Smile Baggage Allowance: Are you thinking of a trip to Thailand with Thai Smile Airways? Knowing the baggage allowance and baggage policies of a company is essential to ensure a pleasant and easy trip.

In this article, we’ll give you complete information on Thai Smile’s luggage policies including carry-on baggage allowances and fees for excess baggage as well as other pertinent information you must know prior to your flight.

Thai Smile Baggage Policy

Knowing the baggage policies that are in place at Thai Smile Airways is essential to avoid any unpleasant surprises or issues during your travel.

The airline adheres to a particular set of rules and regulations that govern the size, weight, and quantity of bags permitted on flights.

It is suggested to read the rules before packing your bags for your travels. Below is a complete list of details regarding Thai Smile Airways’ baggage policy.

Thai Smile Baggage Allowance

Thai Smile Carry On Baggage Allowance

  • Carry-on luggage is considered to be unchecked baggage. It must not exceed 7 kilograms and be within the size limit.
  • Passengers are also permitted to bring personal items, like camera bags or a briefcase to the plane.
  • To check baggage for checked baggage, all Thai Smile passengers receive 20 kg of baggage allowance on domestic flights, and 30 kg for international flights.
  • Passengers with the Smile Plus ticket will be eligible for an additional 10 kg giving a maximum weight of 30 kg of baggage checked.
  • The passengers are advised to arrive at the airport 2 hours prior to departure time for international flights, and two hours prior to departure time for domestic flights.
  • After the reservation is confirmed, the passengers can book their preferred seat online for up to 120 days prior to departure time without additional cost.

carry-on baggage Size limit

  • The maximum size for carry-on bags at Thai Smile Airways is a maximum length of 56cm (22 inches) and length of 45cm (18 inches) and a depth of 25cm (10 inches) and the sum of three dimensions that is not over 115 centimeters (45 inches).
  • In addition, passengers are permitted to bring personal items, like cameras or a walking stick on the plane.

carry-on Baggage prohibited items

Thai Smile Airways has a list of prohibited items not permitted in carry-on luggage. The prohibited items include, but are not restricted to:

  • Weapons, firearms, as well as other devices that release projectiles
  • Explosives, incendiary substances, and devices
  • Solids and liquids that can ignite
  • Toxic substances and poisonous substances
  • Radioactive materials
  • Corrosives
  • Materials with magnets
  • Briefcases equipped with alarm systems
  • Anything else that could pose a threat to the protection of the plane or its passengers

Passengers are advised to contact the airport security or airline for an exhaustive checklist of banned items prior to carrying on their baggage.

Thai Smile Excess Baggage Fees

If your luggage exceeds the weight or size limit it could be required to pay extra baggage charges. The fees will vary based on the destination, route, and weight of the baggage. Below are the complete details about this Thai Smile extra baggage cost.

All Domestic Routes
(include Cross-Region Routes)


International Sectors

Between Bangkok
USD Per KilogramTHB Per KilogramLocal Currency
Kuala Lumpur1240550MYR
Luang Prabang12405
Phnom Penh12405
Siem Reap12405
Ho Chi Minh City12405Denpasar

Additional and Excess Baggage Fees

Domestic Journeys — Per Kilogram

Departure – DestinationChiang MaiChiang RaiHat YaiKhon KaenKrabi
PhuketSurat ThaniUbon RatchathaniUdon Thani
Chiang Mai

Other International Journeys — Per Kilogram

Per KilogramTo Zone 1To Zone 2To Zone 3To Zone 4To Zone 5
From Zone 1$12$15$40$45$70
From Zone 2$15$40$45$55$70
From Zone 3$40$45$55$60$70
From Zone 4$45$55$60$70$70
From Zone 5$70$70$70$70$70

Thai Smile Purchase Extra Baggage

To simplify the process, Thai Smile provides passengers with the option of buying additional baggage online, or through their customer support channels.

This allows you to purchase the additional baggage allowance ahead of time, ensuring an easy check-in process.

  • To purchase excess baggage allowance to purchase additional baggage allowance Thai Smile Airways, there are two methods to go about it.
  • The best way to do this is to call +662 118 8888 during 06.00-21.00 hours. for the purchase of prepaid baggage allowance. The other option is to buy excess baggage upon check-in, which is priced at 60 baht for each kilogram.
  • Based on Thai Airways, which is a partner of Thai Smile Airways, passengers are able to pre-purchase extra luggage at a bulk cost of 2 lbs (5 kilograms) that can reach 110 pounds (50 kg) at a cost of 20% to 35% less than the regular price.
  • To take advantage of this discount, passengers need to book any additional bags at least 24 hours prior to departure of the flight on their website or by contacting their center.
  • It is vital to keep in mind that the weight of checked baggage must be no more than 32 kg for Thai Smile Airways.

Thai Smile Change Date Fee

Sometimes, due to unexpected circumstances, you might need to change the dates of your travel. Thai Smile Airways may impose an additional charge for changing dates that can differ based on the nature of the ticket, the destination, as well as the time of the modification.

passengers are able to change their travel date or itinerary at no cost provided the request is received at least four hours before the initial date of departure for the same route.

However, they may be charged the appropriate fare. The ability to change routes is not permitted. Name changes are permitted for tickets that are completely unused however there is a cost in the amount of 500 baht.

If a person wishes the name to be changed on an unopened ticket, they may change their name for a cost of 1000 baht.

Thai Smile Manage Booking

Thai Smile offers a user-friendly online platform for managing your reservations. With the “Manage Booking” section on their website, you are able to modify the details of your flight including the date, time, and even seat choice.

  • Thai Smile Airways offers an online booking and check-in process that lets passengers manage their flights.
  • Check-in online can be completed up to 24 hours before the departure time of the flight.
  • Any changes, such as the dates, flights, or fare class should be made at a minimum of 4 hours before the scheduled flight.
  • Passengers are also able to check in at the counter at the airport.
  • To use the online booking and check-in services travelers can go to this Thai Smile Airways website and choose “booking as well as check-in”.
  • Alternately, passengers can utilize third-party websites like Expedia as well as Alternative Airlines to book Thai Smile Airways flights and to check the status of their flights.
  • Passengers who fly through Thai Smile Airways can also utilize the self-check-in feature which lets them identify themselves by choosing one of five options such as the booking reference number, e-ticket number, or frequent flyer numbers.

Thai Smile Premium Economy

For passengers seeking an enhanced travel experience, Thai Smile offers a premium economy class on select flights. This class provides additional comfort and exclusive amenities, allowing you to enjoy your journey to the fullest. To avail yourself of the premium economy class, it is recommended to check the availability and book your tickets accordingly.

Thai Smile Airways offers a Premium Economy/Smile Plus Class on a few of its flights

Here are a few of the characteristics of the class Premium Economy/Smile Plus:

  • Lounge access: Passengers who fly in premium economy or in Smile Plus Class may have access to lounges at airports.
  • Large Legroom Large Legroom: High-end Economy/SmilePlus Class seats provide extra legroom compared to Economy Class seats.
  • Priority Boarding: Travelers who fly on Premium Economy or Smile Plus Class might get priority for boarding.
  • Mileage Accrual: Those who fly with Premium Economy/Smile Plus Class will accrue more miles than passengers traveling within Economy Class.
  • However, it’s worth mentioning that there are some instances where Thai Smile Airways’ Premium Economy/Smile Plus Class has been pleasant.

Thai Smile Baggage Allowance Domestic

If you are traveling within Thailand, Thai Smile Airways has specific baggage allowances for domestic flights. These allowances may differ from international flights, and it is crucial to be aware of the restrictions and policies related to domestic travel. Ensure that you check the airline’s official website or contact their customer service for accurate information on domestic baggage allowances.

  • Thai Smile Airways is a regional airline that is based in Thailand that is also a wholly-owned Low-cost affiliate of Thai Airways.
  • On domestic routes for domestic routes, all Thai Smile passengers are entitled to 20 kg of baggage allowance for checked bags.
  • Passengers with the Smile Plus ticket will be eligible for an additional 10 kg which is a limit of 30 kg of checked baggage.
  • Passengers can bring only one item of cabin baggage that weighs up to 7 kg, and bring one personal item to be carried onboard.
  • The cabin item must be a maximum size of 56 x 45x 25cm.
  • The weight of each checked bag should not exceed 32 kg and must be securely attached with your name or another proof of identification.
  • Domestic passengers must check-in at the airport for 2 hours prior to departure. However, check-in may close 45 minutes prior to the departure time.

Thai Smile Check-in

Thai Smile offers various check-in options to provide a smooth travel experience, from online check-in, mobile check-in, or checking in at the airport desk.

Please consult the airline guidelines and available check-in options before choosing which option will best meet your travel needs; online check-in may save time by bypassing long lines at airports.

  • Thai Smile Airways provides its passengers with an online check-in service.
  • Online check-in service can be utilized between 24-2 hours prior to flight departure time.
  • Passengers can reserve their preferred seats for a small fee.
  • Thai Smile Airways allows passengers traveling in its cabin a maximum item measuring 56 cm by 45 cm by 25 cm and weighing up to 7 kg.
  • Thai Smile passengers receive 20 kg of checked luggage; those traveling on a Smile Plus ticket may add 10 more kg for a total limit of 30 kg for checked bags.
  • International flights require passengers to check in 2-3 hours prior to taking off; domestic passengers should arrive two hours in advance.
  • Check-in can close as early as 45 minutes prior to departure.
  • Thai Smile Airways now offers self-check-in at Suvarnabhumi Airport.

Thai Smile Seat Selection

Thai Smile offers customers the ability to select their seats ahead of time in order to ensure a pleasant flight experience. From window seats and extra legroom to those seeking window views or just extra comfort during their travels, selecting your seat in advance can increase comfort during a flight journey.

  • Thai Smile Airways allows passengers to reserve seats through either its Manage Booking feature on its website, or by calling their call center two hours before your flight.
  • Thai Smile Airways reviews state that Smile Plus Class passengers receive complimentary seat reservations and seating in the first rows, along with comfortable seats featuring a 33-inch seat pitch.
  • However, it remains uncertain if this applies to all flights or just some. A seat map for Thai Smile Airbus A320 can be found on SeatMaps which could prove helpful when selecting your seat.
  • Thai Smile Airlines’ website specifically states that seat selection is free.
  • At this time, however, the link provided for seat selection appears to be broken.

Thai Smile Saver Baggage Allowance

If you have booked a saver fare with Thai Smile Airways, it is essential to understand the specific baggage allowance associated with this fare type. Saver fares may have more restricted baggage allowances compared to other fare classes. Familiarize yourself with the baggage policies and restrictions to avoid any additional fees or inconveniences during your journey.

  • Thai Smile Airways provides various baggage allowances depending on the class and type of flight.
  • Smile Class (Domestic Flights): Passengers traveling domestically may bring one piece of cabin baggage and one personal item onto the flight; 20 kg will be permitted as checked baggage allowance.
  • Smile Class (International Flights): Passengers may bring one piece of cabin baggage and one personal item onto the flight, with a checked baggage allowance of 30 kg.
  • Smile Plus Class: Passengers may bring one piece of cabin baggage and one personal item onto board; checked baggage allowance is 30 kg.
  • CPAP/POC Devices: Passengers may bring CPAP/POC devices in their cabin, however in order to pass the security checks they must drain down water from their CPAP to avoid problems with passing the security checks.

Does Thai Smile Serve Alcohol?

Thai Smile Airlines, located in Thailand and owned and operated as a wholly owned subsidiary of Thai Airways.

Their complimentary meal service does not contain pork, bacon, ham or alcohol.

However, reviews indicate that Thai Smile does offer alcohol on certain flights.

Alcohol policies of airlines could vary depending on your flight’s route or duration.

Therefore, before booking, it is recommended to directly inquire with the airline or review specific flight details to ascertain whether alcohol will be served on any particular flight.

Thai Smile Contact Number

Thai Smile Airways customer service offers an easily accessible number to address inquiries quickly. If you require any assistance with their baggage policies or any aspect of their journey, don’t hesitate to get in touch.

However, Thai Smile Airways provides multiple means for booking flights or inquiring about any inquiries concerning flights or any other aspects of Thai Smile’s operations. Here are a few options:

  • Visit the Thai Smile Airways website at and fill out the contact form.
  • Purchase THAI Smile tickets on their website, mobile application, or call center at 1181 or 02-118-8888.
  • Contact Thai Smile Airways Customer Care at 81234 56789.


Understanding Thai Smile Airways’ baggage allowance and policies is vital to an enjoyable journey with them.

Make sure to familiarize yourself with their regulations regarding carry-on baggage allowance, excess baggage fees, change date fees, etc. so as to have an enjoyable travel experience on board Thai Smile Airlines.


Can I check in 2 bags with Thai Airways?

Economy class travelers receive two pieces of free luggage as part of their free baggage allowance, each not exceeding 23 kgs (50 lbs) in weight or linear measurement (158 cms, or 62 inches).

How can I purchase a THAI Smile Ticket?

Purchase tickets with THAI Smile on our website, mobile application, or through one of the following methods: 1181 (call center), 02-118-888888888, and Service Center or our agents.

How Can I purchase a ticket for an infant (under 2 years of age)?

If infants who are less than 2 years old travel on THAI Smile and are with an adult. The child’s age must be at minimum 7 days old, and must not exceed 2 years of age.

You can purchase tickets for infants through the THAI Smile website by selecting an infant passenger, or by calling to the THAI Smile customer service at 1181, 02-118-8888, or at the THAI Smile Service Center located at the airport.

What is the difference between Smile Plus and Smile Class?

Smile Plus class provides priority check-in and boarding access to the lounge, hot meal and drink service on the plane, a 30kg baggage allowance on domestic flights, and a 40 kg baggage allowance on international flights.

Smile class includes drinks and meals on board, along with an allowance of 20 kg for baggage on domestic flights, and a 30- KG allowance for international flights.

Can I make an advanced seat selection?

You are able to select a seat while you manage your
reservation at least two hours prior to your departure time or ask for a seat at the check-in counter, without additional cost.

Except seats are designated for guests with particular requirements, such as seniors, or passengers traveling with children.

Can I change my Email for Member Account?

Changes to email addresses aren’t allowed due to the limitations that the software. If you want to change your e-mail address, you have to create an account with a different member.

How do I add extra baggage to the Thai smile?

Buy prepaid baggage at Thai Smile Call Center, Thai Smile Service Center. Prepaid baggage needs for purchase at least 24 (24) hours before departure time. Prepaid baggage is valid for passengers who are purchasing WE flights via the WE (909) as well as the TG (217).

What is the difference between Thai Airways and Thai Smile?

Thai Smiles was supposed to be a low-cost carrier (original idea). However, in actuality, it is a full-service airline, a part of Thai Airways, that only flights to destinations in the region on Single-Aisle planes.

What happened to THAI Smile Airways?

Thai Smile will eventually disappear since Thai Airways Group aims to reduce operating costs by integrating the regional brand with the mainline operation.

If you haven’t heard, the Thai Airways group announced in late May that it will be integrating Thai Smile into the mainline Thai Airways brand.

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